Monday, May 27, 2024

DEVELOPING INTERPERSONAL RELATIONSHIP WITH THE PATIENT/CLIENT (ESTABLISHING RAPPORT)

Table of Contents

STEPS #

  1. Introduce yourself to the patient/client
  2. Maintain a relaxed attitude when interacting with patient/client
  3. Identify patient/client’s name, title and address him/her as such
  4. Speak to patient/client using simple and clear language
  5. Assure patient/client of total confidentiality
  6. Establish eye contact with the patient/client during the interaction
  7. Enquire from the patient/client the purpose of visit (if applicable)
  8. Encourage patient/client to express his/her needs and listen attentively
  9. Explain to patient/client what he/she should expect from the nurses
  10. Show consistency in approaching the patient/client
  11. Demonstrate firmness in dealing with inappropriate requests and behaviour by the patient/client if any
  12. Express appreciation to patient/client for his/her cooperation